Privacy Policy

We collect and use personal information about people who use our services (eg. foodbanks or pantry) supporters, job applicants and volunteers for several reasons outlined below:

Assisting people that use foodbank – We collect personal information from you directly if you use a food bank, or via an organisation that refers you to a food bank. Our lawful basis for using this information is our legitimate interests, as we wish to respond to your need for help and ensure that we are providing help when and where it is most needed. We will share this information with the Trussell Trust, which works with us and other food banks to support our network. Trussell Trust’s privacy policy
https://www.trusselltrust.org/privacy/

Assisting Support Work clients – we collect personal data from you directly to offer additional support to clients referred from the Foodbank, Pantry projects, EERN or Advice Cafes. We will process your personal information to provide the best possible service to you and to record the work that we have done and assess how the work has gone. Our lawful basis for using this information is our legitimate interest/consent. If we think that there are other services that would be of benefit then we may suggest a referral to those service providers. We will discuss this with you and seek your consent before sharing your information with anyone else.

Pantry members – We collect personal information from you directly if you become a member of Epsom or Banstead Pantry. This data is used to generate statistics and reports relating to visits and other personal information. Epsom and Banstead Pantry use these statistics to make decisions about opening hours, stock and other issues. Church Action on Poverty uses statistics from the database to report on the impact of Pantries to our supporters and funders. Your Local Pantry Privacy notice https://www.yourlocalpantry.co.uk/privacy-notice/

Developing relationships with supporters – Our work is made possible because of the generosity of our supporters. We need a good understanding of our supporters so that we can communicate with them effectively and appropriately.

Processing donations – If you make a financial donation to us, we will use your personal information to collect your donation and maintain a record of our donors. Our lawful basis for using your personal information for this purpose is to fulfil our legitimate interest and fundraising objective. We are legally required by HMRC to collect some personal information if you choose to gift aid your financial donation.

Dealing with complaints and appeals – If a complaint is raised with us, we will process the personal information that is provided to us to manage and resolve the complaint or appeal. This may include sharing relevant information with the Trussell Trust, Your Local Pantry or person that the complaint has been made about. Our legal basis for using personal information for this purpose is legitimate interest.

Promoting our work – We will use personal information that you share with us if you agree to help us promote our work. This might include photographs and videos. For example, we may use your information in case studies and stories that we publish or share with the media. We will only use your information for this purpose if you have given your consent for us to do so.

Carrying out surveys and research – If you choose to take part in one of our surveys, we will use the personal information that you provide to process the results of the survey and undertake analysis. Survey results are anonymised before being shared or published.

Volunteer administration – Where you volunteer with us, we collect personal information to support the administration of your volunteering activity. Our lawful basis for processing volunteers’ personal information is our legitimate interest or to meet our legal obligations. We share personal information about our employees and volunteers with The Trussell Trust and Your Local Pantry.

Recruitment – If you provide us with information about yourself, such as a CV or cover letter, in connection with a job or volunteer application or enquiry, we may use this information to process your enquiry. We will not store this information for any purpose other than relating to your application. Our legal basis for using your information in this way is for our legitimate interest.

Undertaking safeguarding activities, including DBS checks – When necessary, we process relevant personal information about employees and volunteers for safeguarding purposes. This might include undertaking DBS and other checks to identify any criminal and other activity we need to be aware of. It may be necessary to share some personal information with relevant authorities, such as the police. Our lawful basis for this processing is to meet our legal obligations. 

Processing expenses –We will use your personal information, including your bank account details, to process expense claims. Our lawful basis for using your information for this is for the performance of a contract.

Governance – We process relevant personal information about existing and potential trustee members for governance purposes. This might include undertaking DBS and other checks to identify any criminal and other activity we need to be aware of to ensure that we select appropriate trustees. Our lawful basis for this processing is to meet our legal obligations with the Charity Commission and Companies House.